just got back to my desk... the CEO of this new job I am at just approached me and told me that he has had many positive emails about me, about how good my customer service is... wow.. im kinda in shock.. then he walks into the IT office and hands me a print out which reads:

"Mark, As you are aware, I call a spade a spade. I have been critical of the IT department in the past and at times there is still much work to do in terms of customer service. However i would like to commend you on "(insert my name here)".

She has outstanding customer service skills and in my recent dealings with her has been exceptionaly helpful, in fact if she ever wants a customer service job in Sydney that is not IT based let me know. Kind regards,

"Stuart"

nice eh? kinda an uplifting moment to brighten my day! Just wanted to share it with ya! :)